Privacy Policy for www.rpmarinesurveys.co.uk

At RP Marine we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.

This Privacy Policy, together with our terms of use, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site.

We do update this Policy from time to time so please do return and review this Policy regularly.

For the purpose of the Data Protection Act 1998 our data controller is Roger Pinder.

Information We Collect

In operating our website we may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase.
  • Information provided to us when you communicate with us for any reason.

Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate.

Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  • To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented at the time your information was collected.

If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data for our or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Storing Your Personal Data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff maybe engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).

We may also disclose your personal information to third parties:

  • Where we sell any or all of our business and/or our assets to a third party.
  • Where we are legally required to disclose your information.
  • To assist fraud protection and minimise credit risk.

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at enquiries@rpmarinesurveys.co.uk or in writing at:

RP Marine Surveys
Dell Quay Yacht Yard, Dell Quay, Chichester, West Sussex, PO20 7EE.

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Laura & Phil

Najad 361 Survey, Dartmouth Devon - boat being sailed back to New Zealand.

Hi Roger, We just wanted to say thank you for allowing us to go through the survey with you a few weeks ago. Your patience and advice were invaluable.We're off to pick up Lufi finally today and can't wait to get stuck in! Thanks again!

 

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Ian

Bavaria 40, Dartmouth

 

Dear Roger, I must thank you for a very professional report on XXXXX and more so for the time you have taken over and above discussing the various issues with this yacht.

While I appreciated the issues are repairable, the cost of doing so to the correct standard soon mounts up, the turning point in the deal for me, was once I got the vendor to accept the issues reported he would not reduce the price to allow the work to be completed by Darthaven as you recommended, but wanted to repair the yacht himself!   I think this answered the questions of why there were so many issues with this yacht! If he is the marine engineer he reports to be why did he not attend to them before, this then started to raise doubt in my mind about this yacht so in the end I was relived to walk away. Following all this he asked again for your report so he could see what he needed to attend to before the next person had a survey!

I take away from this a very positive learning curve in buying a yacht and again thank you for your assistance

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David

Vancouver 34 Insurance Survey, Dartmouth, Devon

Hi Roger
Great to meet you too. Thank you again for coming down on a Sunday, it is much appreciated. It was interesting and very instructive to talk through things as they arose. I hope that it wasn't too much of a pain having me looking over your shoulder.I thought your report was very clear, fair and well presented. I will send it on to GJW and take it from there. In the meantime I'll get on with the hoses, fire extinguishers and cleats/fairleads.  If I were to proceed with the Welsh Nauticat 43 what would your price be for a pre-purchase survey ......
Kind regards

 

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David

Nauticat 43 Survey, Neyland, Wales

Hi Roger
Thank you for all your hard work on that. It is an epic tome! I've spoken to the broker and discussed various ways forward. I'm putting off until Monday a decision on what to do but I got the distinct impression that there could be movement on the price based on proper in-the-water testing of the engine. I may still go ahead if the price is right, fool that I am. .... 
Kind regards

 

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Guy

Beneteau Antares 42, Brighton Marina (Boat bought unseen - shipped to Hong Kong)

Hi Roger
Thank you for the survey, it was comprehensive and well presented.  I was wondering if you would be willing to act as my agent to take delivery of the vessel ......
Kind regards

 

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Ian

Beneteau Swift Trawler 34 Survey, Dartmouth, Devon

Hello Roger
Thank you very much for your time and advice last week and for your report. All very helpful ..... so all we need now is a good weather window in the New Year. In the meantime Freya is back at Dart Marina and Dave is keeping his eye on her.  Merry Christmas to you and your family.
Kind regards

 

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Mark

Contessa 32 Insurance Survey, Weir Quay

Dear Roger
Thank you very much for your thorough examination of Metula and for your detailed and helpful report which is very professionally worded. I shall not hesitate to recommend you in future.
Kind regards

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Tony

Brig 645 Survey, Wolf Rock, Devon (buying unseen boat transported to Ireland)

Roger,
Delighted - superb- you were correct- I'm not disappointed. Ring you shortly.
Regards,

 

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Amanda

Sealine F46 Survey, Dartmouth Devon

You are a star - many thanks for getting this done so quickly with no notice - really appreciate your support - Gone through the report and delighted with the thorough & quality of the work 
Many thanks

 

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Mark, Lieutenant Commander Royal Navy

Feeling 286 Survey,Plymouth

Roger,
Thank you for the prompt and very comprehensive report.
I am going to push ahead with the purchase of the boat as there is nothing there that worries me, and as I am sure you can guess I can do the majority of the work myself.
Many thanks for you time with the survey, I was very impressed by the thoroughness of it and the report, and I will be recommending your services.
Best regards,

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Ray

Elan Impression 344 Survey, Chichester

Hi Roger
Many thanks for a thorough, and very instructive survey today. Head is still reeling and I will have to hit the manuals!
I look forward to seeing your full report.
Best Regards

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Keith

Merry Fisher Survey, Baltic Wharf, Totnes (Cambridge University Proffessor's first boat)

Dear Roger
Thanks for that. I've done a bit of homework since my previous message, and can see that this is indeed largely routine maintenance.
Your report was very clear and helpful, so many thanks. And you should have received my bank transfer!
Yours

 

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Ian

Survey of Bowman 46, Exeter followed immediately by Nicholson 40AC in Beaulieu (Barrister gently let down on his 1st dream boat and consequently helped to find another dream boat)

Morning Roger,
I trust you to are up early writing glowing things about Sea Thyme. It was a good few days wasn't it - I learnt a load thank you.   I am off to the boat today to meet the owner and to sign various things.I have completed your contract and find myself thoroughly stitched up again!   I have sent the money. I take it the Bowman's owner's partner, was realistic - nice chap when I spoke to him.   Hard news to take when you find your boat is terminally ill.   Let me know if and when you find outs where GRP boats go to when they die.   Is there a massive landfill site somewhere do you think?  Anyway many thanks, you undoubtedly saved me a nightmare and a fortune in both time and money and I am very grateful.   Job well done. Keep in touch.
Warm regards.

 

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Paul & Sue

Survey Sealine SC35 Brixham

Dear Roger,
I am in receipt of your excellent survey - I have to say that it is most thorough and informative, and be assured that I will be delighted to recommend your services in future. The engine report has revealed a few minor issues (breather hoses and cooler covers) which will be resolved. I have also decided to replace the left leg bellows as well as the right whilst it's out of the water and to keep things 'in synch'. Thanks once again and very kind regards

 

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Tim

Southerly 100 Survey, Dartmouth Devon

Many thanks, Roger. Seems very comprehensive. I'm keen to go ahead.
Best wishes

 

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Dan

Beneteau Oceanis 381 Clipper, Dartmouth, Devon

Thanks, that's pretty comprehensive! Nicely presented too. Do you think I could be cheeky and request a copy of the photos you took? I can't extract them from the PDF. 
Thanks

 

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Mike

LM 27 Yacht Survey Brixham, Torbay, Devon

Hi Roger
Just a quick word to say ‘thank you' for your very detailed report and also that we are now the proud owners of the boat.
Regards

 

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Michael

Arvor 230 Survey Blackness Marine, River Dart

Hi Roger
Thank you for that full and educating survey. Haven't got any questions concerning the Boat, but waiting on the others to go through it. But for now thanks for your professional service.
Regards

 

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Peter

Sealine S41 Survey, Dartmouth

Roger - all as discussed on Thursday, excellent report - Thanks again for all you knowledge and professionalism
Regards

 

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Pauline

Westerly Pentland Survey, Brixham

Hi Roger, 
Really enjoyed meeting you too and grateful for the time you took explaining things to me. Good to meet another ex glider flyer at that! Report looks excellent and really helpful. It will come as no surprise that I am buying the boat, and hopefully by Easter time I should have her round in Falmouth and I look forward to many hours, days, months, sailing her. May be you will spot me up Diddisham during the season, if so, come and say hello.
Many thanks for your help

 

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Andrew

Hallsberg Rassy 94 Kutter,  Dartmouth

Dear Roger,
I have now had the time to read your report and very good it is too.
Thank you very much. I have no particular questions, she is very much as I expected, though I am , of course, grateful that you found no nasty surprises.
Many thanks and my kind regards

 

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Roy

Alan Hill Designed Coaster 33 South Coast

Roger,
Many thanks for the report Roger - and I'm sorry that you had to conduct the survey in such appalling weather. Further to our discussion this morning on the basis of your findings we have now pulled out of the purchase of ‘XXXXXXX'.  I have shared the conclusions page with the owner, but haven't released the report - they didn't seem too interested so I didn't bother. I did mention this morning that I had a couple of small queries with the report but as they have become irrelevant and I haven't shared the full report I won't worry any further, unless the owners come back.  Also as mentioned, we are now looking at another vessel, which I will write to you separately on shortly.Thanks again for your assistance and endurance!
Kind regards

 

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Giles

Trintella IV for sale in Holland

Dear Roger,
It occurred to me yesterday that I hadn't contacted you since we spoke or since I received the survey you did on XXXXX in Holland. Having read it through in some detail, I was generally very satisfied with the boat's condition and all that you said about it. I negotiated a hefty discount on the price which I thought was satisfactory and completed payment yesterday. I'm spending time aboard soon attending to some of the vital works, the yard in Brouwershaven are doing the lion's share. With fair winds and a bit of luck we will be bringing her back to her new berth in the UK during the Easter weekend. I will be in touch once she is here and we could share a drink aboard to celebrate. Many thanks for a great job.
Best Wishes

 

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Roy

Fisher 34, Drivers Wharf, Southampton.

Hi Roger,
Just a short note by way of an update since we last spoke.  We did indeed go ahead with the purchase of Mallard following your endorsement on the vessel.  We have a fortnight to sail her back to our home port, Burnham-on-Crouch, and have plans to visit a number of places around the Solent and the south coast - no fixed plan as of yet and much will depend on weather of course. If you're around anywhere over the next week let us know and we'll see if we can meet up for a beer.  If we don't get to meet I would like to thank you again for your assistance in finding the right vessel.
Kind regards

 

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Sue

Westerly Centaur Insurance Survey, Baltic Wharf, Totnes

Thank you Roger. I'm pleased you started off with the good bits.... actually, it doesn't make too terrifying reading. I've booked a rigging inspection and will talk to Dave next time I'm at the yard.
Best wishes and thanks again

 

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Mel and Peter

Moody 35 pre-purchase survey,  Dartside Quay - River Dart

Dear Roger,
Thank you very much for your help with all the queries on Wednesday and the excellent report and for getting back with it so quickly. It will be a really useful reference point in terms of future work.
Thanks

 

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Andrew

Regal 28 Survey Paignton, Devon

Roger,
Many thanks for an excellent report and valuation. It was a pleasure spending part of the day with you and I will certainly recommend you to others.
Regards

 

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Keith

Pre-Purchase Survey of a Contessa 32 in Dartmouth

Dear Roger

I am pleased with your extensive report and will attend to all of your recommendations over the coming months. Like the MOT for cars this survey highlights matters, that, for safety, need attention.

When I have re-read your report again there may be a couple of questions that I would like help with so will come back to you in due course.

Regards & thank you.

 

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Alastair & Cheryl

Jeanneau Sun Odyssey 54DS Pre-purchase survey 

Hi Roger,

I wanted to thank you for the survey you undertook for us recently, and to let you know how things are going. We are proceeding with the purchase, with the seller putting in another £15k or so of work to bring the boat up to scratch (full re-rigging, new batteries x10, bilge pump - more than 20 items in all). We have you to thank for that. And with your additional observations and suggestions for remedial work in the coming years, we feel we have a good handle on what is to come.

Good news: we sent the sails off to a local loft for cleaning and inspection - the sails have some grease stains from an over-lubricated mast, and a little Sahara sand staining from sitting in the mast “almost unused since new". Thus with the patching of the stained area, we have sails that the sail loft say are of high quality (for cruising) and fit for "maybe 10 years of careful cruising use". We couldn’t believe our luck!

Thanks again for your comprehensive report and followup discussion, we are delighted with the outcome and couldn’t be happier with your help.

Best wishes

 

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Richard

Insurance Survey of a Feeling 286 in Saltash Sailing Club

Thanks again for you time, I will gladly recommend you to fellow club members so do remember to pop some card in if you are passing.

Kind regards

 

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